Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd. | Legal Representative: Liu Jing | Customer Support Email: service@marappliance.com
Business Address: Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai
Customer Support Center
Our customer support team can assist with product questions, order enquiries, address corrections, shipping updates, delivery problems, returns, damaged products, incorrect items, missing components, refunds, and general website questions.
Official Business Details
Brand: Marappliance™
Legal Company Name: Shanghai Miluke Network Technology Co., Ltd.
Legal Representative: Liu Jing
Business Address: Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai
Customer Service Contact
Email: service@marappliance.com
Telephone: +86 13764138547
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)
Messages submitted outside these service hours may be reviewed during the next available customer service period.
Standard Support Review Time
After-sales requests are normally reviewed within 3 business days once we receive enough information to understand the matter.
Some enquiries can be resolved during the first review.
Others may require additional steps such as:
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reviewing warehouse records;
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confirming dispatch information;
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contacting a carrier;
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inspecting product evidence;
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or requesting additional details from the customer.
More complex investigations may therefore take longer than the initial review period.
Information to Include
When contacting us about an existing order, please provide:
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your order number;
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the name associated with the order;
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the email address associated with the order;
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the product involved;
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and a clear description of the request.
For product-condition concerns, photographs or a short video may be useful.
Customers should not send confidential information that is unrelated to the support request.
Product Information Assistance
If you need additional information before ordering, our team may help explain available specifications, dimensions, product functions, included accessories, or other information displayed on the relevant product page.
Order Preparation Questions
Standard orders are generally prepared within 1–3 business days.
If an order appears to remain in preparation substantially beyond this standard period, customers may contact us for assistance.
Transportation Questions
After dispatch, estimated transportation normally takes 3–7 business days.
If an order appears delayed or tracking has stopped updating for an unusual period, please contact:
Include the order number and tracking reference where available.
A Parcel Shows Delivered but Cannot Be Located
If carrier information shows delivery but the parcel cannot be found, we recommend first checking:
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the immediate delivery area;
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household members;
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building management or reception;
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parcel lockers;
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safe delivery locations;
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and available carrier delivery notes.
If the parcel remains missing, contact us.
A carrier status alone does not automatically prevent a reasonable delivery concern from being reviewed.
Return Assistance
Eligible products may be returned within 30 calendar days after delivery.
To request a return, contact us before sending the product.
Please include the order number, the item involved, the reason for return, and photographs where relevant.
Important Return Address Information
The public business address above identifies the legal company operating Marappliance™.
It should not automatically be used as a merchandise return address.
Return facilities may vary according to product type, inventory allocation, fulfillment facility, or delivery region.
After a return is approved, our support team will provide the appropriate destination and instructions.
Damaged Products
If an item arrives materially damaged, please contact us promptly.
Useful information may include:
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order number;
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photographs of the product;
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photographs of the damaged area;
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photographs of packaging where relevant;
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and a short description of the condition.
Incorrect Products
If you receive a product different from the product ordered, contact customer support.
After confirmation, we will arrange an appropriate solution.
Defective Products
If a product appears to have a functional defect, describe the problem clearly and provide reasonable supporting material where necessary.
Following review, an appropriate resolution may include replacement, refund, return arrangements, or another reasonable solution.
Where the issue is confirmed to result from a defective or incorrectly supplied item, customers will not be required to bear additional return transportation costs caused by that confirmed issue.
Refund Questions
Approved refunds normally complete within 7–10 business days.
If more than 10 business days have passed after confirmation of approval, contact:
Please include your order number so that the status can be reviewed.
Customer Service Summary
Marappliance™ Customer Support
Email: service@marappliance.com
Telephone: +86 13764138547
Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)