Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd. | Legal Representative: Liu Jing | Customer Support Email: service@marappliance.com
Business Address: Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai
Frequently Asked Questions
Who operates Marappliance™?
Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd.
The company's legal representative is Liu Jing.
The published business address is:
Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai.
How can I reach customer support?
Customer enquiries may be sent to:
For an existing order, please provide the order number.
How long does order preparation take?
Standard orders are generally prepared within 1–3 business days.
This stage can include inventory assignment, product preparation, packaging, warehouse coordination, and dispatch processing.
Is transportation included in the preparation period?
No.
The two stages are separate:
Preparation: generally 1–3 business days.
Transportation after dispatch: normally 3–7 business days.
How long does transportation normally take?
Once dispatched, estimated transportation is normally 3–7 business days.
Is the estimated arrival date guaranteed?
Transportation estimates are provided as reasonable expectations under normal operating conditions rather than absolute guarantees.
Carrier congestion, severe weather, public holidays, regional delivery conditions, customs procedures where applicable, and other events may occasionally extend delivery.
Where can my order be dispatched from?
An order may be fulfilled from our own facility or an approved partner facility according to inventory availability, destination, and product allocation.
The public company address identifies the operator of Marappliance™ and should not automatically be interpreted as the origin of every parcel.
Are delivery charges always the same?
Not necessarily.
Where a delivery charge applies, it may depend on destination, parcel size, parcel weight, available service, and other logistics factors.
Any applicable charge will be displayed before the order is confirmed.
Will tracking be available?
Where tracked transportation is used, tracking information will be provided after dispatch.
Carrier systems may require additional time before the first visible scan appears.
What should I do if tracking does not update?
If tracking remains unchanged for an unusual period, contact:
Provide the order number and available tracking information.
What if a parcel appears lost?
We may review warehouse records, tracking information, and carrier information.
Where necessary, an investigation may be opened with the relevant carrier or fulfillment provider.
Depending on the circumstances, a suitable resolution may include continued investigation, replacement, refund, or another reasonable solution.
What if tracking states that my parcel was delivered?
First check the delivery area, household members, front desk or reception, parcel locker, and any delivery notes.
If the parcel still cannot be found, contact customer support.
We will review a reasonable delivery concern rather than automatically rejecting it solely because the carrier displays a delivered status.
Can I correct my delivery address?
Contact us as soon as possible.
We will make reasonable efforts to update an address before dispatch.
An address change may no longer be possible once the parcel has entered carrier handling.
Can I cancel my order?
A cancellation request should be sent as soon as possible and before dispatch.
We will make reasonable efforts to stop an order that has not progressed too far through fulfillment.
Once dispatch has begun, cancellation may no longer be technically possible.
What happens if cancellation is no longer possible?
If the product is eligible, the customer may use the applicable return process after delivery.
How long is the return period?
Eligible products may be returned within 30 calendar days after delivery.
How do I begin a return?
Email:
Provide the order number, item, reason for return, and relevant photographs where appropriate.
Wait for return instructions before sending merchandise.
Can I send a return directly to the company address?
Not unless customer support specifically instructs you to do so.
The legal business address identifies the company operating the website, while merchandise returns may be handled by another operational facility.
What condition should an ordinary return be in?
For a preference-based return, the item should generally be:
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unused beyond reasonable inspection;
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clean;
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complete;
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materially unaltered;
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and accompanied by included accessories and original packaging where reasonably possible.
Who is responsible for return transportation?
For a preference-based return involving a correctly supplied product, the customer is generally responsible for return transportation.
For a confirmed damaged, defective, incorrect, or materially misdescribed product resulting from our fulfillment process, we will provide an appropriate resolution without requiring the customer to bear additional return transportation costs caused by the confirmed issue.
What should I do if the product arrives damaged?
Contact customer support with your order number and clear photographs.
Packaging photographs may also be useful where the condition of the parcel is relevant.
What if I receive the wrong product?
Contact us and provide photographs showing the product received.
After confirmation, we will provide an appropriate solution.
What if an accessory or component is missing?
Contact us before returning the complete product.
Depending on the circumstances, we may arrange a missing component, replacement, refund, or another suitable solution.
How quickly are after-sales requests reviewed?
Normally within 3 business days after sufficient information has been received.
How long does an approved refund take?
Normal completion time is 7–10 business days after approval.
Can product appearance vary slightly?
Minor differences in color, finish, texture, or appearance may result from photography, display settings, materials, or reasonable production tolerances.
Material differences affecting the identity or principal description of a product should be reported to us.
Can one order arrive in several parcels?
Yes.
Products may occasionally be dispatched separately due to warehouse allocation, package size, product characteristics, or other fulfillment considerations.