Privacy Policy

Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd. | Legal Representative: Liu Jing | Customer Support Email: service@marappliance.com
Business Address: Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai

Privacy Policy

Our Privacy Approach

Shanghai Miluke Network Technology Co., Ltd., operating Marappliance™, recognizes that customers and website visitors expect their information to be handled responsibly.

This policy explains the categories of information that may be processed when visitors interact with Marappliance™, the purposes for which the information may be used, and the choices that may be available under applicable law.

Information You Choose to Provide

Depending on your interaction with the website, information may include:

name;
email address;
telephone number where supplied;
delivery address;
order reference information;
selected products;
customer service correspondence;
return request information;
delivery enquiry details;
and photographs or video voluntarily submitted for an after-sales investigation.

Customers should provide only information reasonably relevant to the requested service.

Information Generated During Website Use

Technical information may be generated automatically when the website is accessed.

Examples may include:

IP address;
browser type;
device characteristics;
operating system;
website session information;
approximate region;
page interactions;
referring page information;
cookie identifiers;
and diagnostic data.

Why We May Use Information

Information may be used where reasonably necessary to:

manage submitted orders;
coordinate product fulfillment;
arrange delivery;
provide tracking information;
answer customer questions;
investigate delayed shipments;
manage return requests;
complete approved refunds;
review damaged or incorrect products;
maintain website security;
identify suspicious activity;
diagnose technical errors;
improve website functionality;
maintain necessary business records;
and comply with applicable legal obligations.

Fulfillment and Delivery Partners

Information needed to prepare and deliver a parcel may be shared with relevant fulfillment facilities, warehouses, and transportation providers.

We aim to limit this information to what is reasonably necessary for the service being performed.

Technology and Operational Providers

Marappliance™ may rely on providers that support areas such as:

website hosting;
store infrastructure;
analytics;
customer support systems;
security;
logistics;
data storage;
and professional services.

Such providers are expected to handle information in accordance with applicable contractual and legal responsibilities.

Cookies and Similar Technologies

Cookies or similar technologies may be used for purposes including:

maintaining essential website functionality;
remembering website preferences;
supporting website security;
measuring website performance;
identifying technical issues;
understanding website navigation;
and improving user experience.

Visitors may be able to restrict or remove cookies through browser controls.

Certain functions may operate differently when essential technologies are disabled.

Customer Service Information

When a customer contacts our team, relevant correspondence may be retained to:

understand the request;
investigate an order;
provide follow-up assistance;
document the outcome;
and improve support procedures.

After-sales requests are normally reviewed within 3 business days after sufficient information has been received.

Delivery Information

Information reasonably necessary to deliver an order may be supplied to appropriate fulfillment and transportation providers.

Our standard estimated transportation period after dispatch is 3–7 business days.

This timing is stated here to keep customer-facing operational information consistent throughout Marappliance™.

Return Information

Eligible products may be returned within 30 calendar days after delivery.

When a return involves a damaged, defective, or incorrect product, associated correspondence and supporting images may be retained where reasonably necessary to resolve the issue and maintain relevant records.

Refund Information

Approved refunds normally complete within 7–10 business days.

Relevant records may be retained where necessary for customer support, business records, dispute handling, and applicable compliance obligations.

Information Security

We use reasonable administrative, organizational, and technical measures intended to reduce risks including:

unauthorized access;
loss;
misuse;
inappropriate disclosure;
and unauthorized alteration.

No internet-based system can provide an absolute guarantee of security.

Visitors should also use reasonable security practices when accessing online services.

Data Retention

Information may be retained for as long as reasonably necessary for purposes including:

completing orders;
supporting customers;
maintaining appropriate business records;
resolving disputes;
preventing misuse;
and complying with applicable requirements.

Different types of information may require different retention periods.

International Processing

Our service providers and operational partners may be located in different jurisdictions.

As a result, information may sometimes be processed outside the country where a visitor is located.

Where applicable law requires specific safeguards, reasonable measures will be used as required.

Privacy Requests

Depending on applicable law, individuals may have certain rights concerning their personal information, including requests relating to:

access;
correction;
deletion in qualifying circumstances;
restriction of certain processing;
and information about how data is handled.

Available rights and legal exceptions vary by jurisdiction.

Requests may be sent to:

service@marappliance.com

Reasonable verification may be requested where necessary to protect personal information against unauthorized access.

Children's Information

Marappliance™ is intended as a general retail website.

It is not specifically designed to knowingly collect personal information from children who are unable to provide the required consent under applicable law.

Where information is identified as having been collected in circumstances that do not meet applicable requirements, reasonable corrective steps may be taken.