Shipping Policy

Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd. | Legal Representative: Liu Jing | Customer Support Email: service@marappliance.com
Business Address: Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai

Shipping Policy

Shipping at a Glance

Marappliance™ uses two separate operational stages:

Order Preparation: generally 1–3 business days

Transportation After Dispatch: normally 3–7 business days

The transportation estimate begins after dispatch.

Stage One: Order Preparation

During preparation, an order may pass through activities such as:

  • inventory allocation;

  • product handling;

  • warehouse assignment;

  • packaging;

  • labeling;

  • documentation;

  • and dispatch coordination.

Standard orders are generally prepared within 1–3 business days.

Preparation Exceptions

Preparation may occasionally require additional time where:

  • address information requires clarification;

  • an inventory transfer is necessary;

  • public holidays affect operations;

  • unexpected fulfillment disruption occurs;

  • or unusually high order volume affects capacity.

If customer clarification is necessary, we may contact the email associated with the order.

Stage Two: Transportation

Following dispatch, the standard estimated transportation period is 3–7 business days.

This is an estimate based on ordinary transportation conditions.

It should not be interpreted as a guaranteed arrival date.

Circumstances That May Affect Transportation

Delivery conditions can occasionally be affected by:

  • severe weather;

  • transportation network disruption;

  • carrier congestion;

  • regional delivery limitations;

  • public holidays;

  • customs procedures where applicable;

  • remote destinations;

  • incomplete address information;

  • or other events outside normal operational control.

Delivery Charges

Where a delivery charge applies, the applicable amount will be displayed before order confirmation.

The amount may vary according to factors such as:

  • destination;

  • parcel dimensions;

  • parcel weight;

  • delivery service;

  • and available transportation options.

A required delivery charge will not intentionally be hidden until after an order has already been confirmed.

Fulfillment Location

Orders may be fulfilled from our own facilities or partner facilities.

The selected location may depend on:

  • product availability;

  • warehouse allocation;

  • customer destination;

  • transportation efficiency;

  • and operational capacity.

The Shanghai business address shown on this website identifies the legal operator of Marappliance™.

It does not indicate that every product is stored or dispatched from that location.

Tracking Information

Where tracked transportation is available, tracking information will be supplied after dispatch.

Some carrier systems require time before the initial tracking event becomes visible.

Tracking Has Not Updated

If tracking remains unchanged for an unusual period, contact:

service@marappliance.com

Include your order number and tracking reference where available.

After-sales requests are normally reviewed within 3 business days after enough information is received.

Delayed Parcels

When an order appears delayed, we may review information including:

  • warehouse dispatch records;

  • tracking activity;

  • carrier notices;

  • and relevant delivery details.

A carrier enquiry may be initiated where appropriate.

Potential Lost Parcel

Where available information reasonably suggests that an order may have been lost during transportation, the matter will be reviewed.

Depending on the result, a resolution may include:

  • replacement;

  • refund;

  • continued carrier investigation;

  • or another reasonable solution.

Responsibility for reviewing a legitimate delivery problem does not automatically end when a parcel is transferred to a carrier.

Carrier Shows Delivered

Where carrier information indicates delivery but the customer cannot locate the parcel, we recommend checking:

  • the delivery area;

  • household members;

  • reception or front desk;

  • parcel lockers;

  • secure delivery locations;

  • and carrier notes.

If it cannot be found after reasonable checking, contact our support team.

A delivered status will not automatically prevent further review of a reasonable complaint.

Incorrect or Incomplete Addresses

Customers should provide accurate delivery information.

If an error is identified before dispatch, contact us promptly.

We will make reasonable efforts to update the address where technically possible.

Once carrier handling has begun, address changes may no longer be available.

Split Shipments

One order may occasionally be divided into multiple parcels.

Reasons may include:

  • different warehouse assignments;

  • different product dimensions;

  • inventory location;

  • or different handling requirements.

Separate parcels may arrive at different times.

Return Shipments

Eligible products may be returned within 30 calendar days after delivery.

Customers should obtain return authorization and the correct destination before sending merchandise back.

The legal company address should not automatically be used for product returns.

Shipping-Related Refunds

Where a delivery issue results in an approved refund, normal completion time is 7–10 business days following approval.

Shipping Contact

For tracking, delivery, or shipping questions, contact:

service@marappliance.com