Terms Of Service

Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd. | Legal Representative: Liu Jing | Customer Support Email: service@marappliance.com
Business Address: Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai

Terms of Service

Purpose and Scope

These Terms of Service govern the customer-facing retail services provided through Marappliance™.

They explain the framework applying to product information, order submission, fulfillment, transportation, customer support, cancellation, returns, refunds, and reasonable use of products and store services.

Store Operator

Marappliance™ is operated by:

Shanghai Miluke Network Technology Co., Ltd.

The company manages the website and the customer-facing services described in these Terms.

Product Information

We aim to provide meaningful information concerning the principal characteristics of products.

Depending on the item, information may include:

dimensions;
materials;
product function;
configuration;
compatibility;
technical characteristics;
included components;
usage guidance;
and care information.

Customers should review the relevant product page before ordering.

Images and Visual Presentation

Product photography and illustrations are intended to provide a reasonable representation of the item.

Minor differences may occur because of:

screen calibration;
lighting;
production tolerances;
materials;
manufacturing batches;
and routine packaging changes.

We do not intend such presentation to materially misrepresent the product offered.

Product Availability

Products displayed through Marappliance™ remain subject to inventory availability.

Where an unexpected inventory issue materially affects an existing order, we will make reasonable efforts to communicate with the customer and provide an appropriate resolution.

Customer-Provided Information

Customers should provide accurate contact and delivery information.

Incorrect or incomplete information may affect fulfillment or transportation.

If clarification is required, we may contact the customer before dispatch.

Preparation Period

Standard orders are generally prepared within 1–3 business days.

Transportation Period

After dispatch, estimated transportation normally takes 3–7 business days.

More detailed information concerning delivery exceptions appears in our Shipping Policy.

Order Changes

Customers wishing to modify an order should contact support as soon as possible.

Changes may be possible before warehouse handling progresses beyond the point where modification remains practical.

Cancellation Requests

Cancellation should be requested before dispatch.

We will make reasonable efforts to stop an order where operationally possible.

Once fulfillment has progressed to dispatch or carrier handling, cancellation cannot be guaranteed.

Customer Support

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

We may request reasonable supporting information where necessary to investigate a product or delivery concern.

Return Eligibility Period

Eligible items may be returned within 30 calendar days after delivery.

Return requests should be submitted before products are shipped back.

Return Location

The company registration address is not automatically the merchandise return facility.

The correct return destination will be provided following return approval.

Refund Period

Approved refunds normally complete within 7–10 business days.

Damaged Products

A customer should contact support when a product arrives materially damaged.

Relevant photographs, packaging information, or other reasonable information may be requested to establish the condition.

Product Defects

Where a product appears defective, the customer should provide a clear description of the concern.

Reasonable supporting information may be requested.

After confirmation, a suitable resolution will be provided.

Incorrect Fulfillment

If an item received differs from the item ordered, the customer should contact support.

A confirmed fulfillment error will be addressed using an appropriate customer-facing solution.

Appropriate Product Use

Products should be used according to their reasonable intended purpose and available instructions.

Issues caused by intentional misuse, unauthorized modification, improper installation, or use outside reasonable stated limitations may not be treated as inherent product defects.

Website Information Corrections

Occasional technical, typographical, or factual errors may occur.

We may correct information concerning:

products;
stock;
photographs;
transportation;
policies;
or other store content.

Where an error materially affects an existing order, we will seek a reasonable resolution rather than intentionally conceal the error.

Store Security and Abuse Prevention

We may take reasonable measures to address conduct involving:

unauthorized access;
malicious activity;
manipulation of store systems;
intentionally false claims;
abusive automated activity;
or other unlawful conduct.

Such measures are not intended to obstruct genuine customer support requests.

Operational Providers

Certain website or fulfillment functions may involve external providers supporting:

hosting;
technology infrastructure;
fulfillment;
delivery;
analytics;
security;
or customer support.

The involvement of an operational provider does not remove the customer-facing standards stated in these policies.

Mandatory Consumer Rights

Nothing in these Terms is intended to remove rights that cannot legally be excluded under applicable consumer protection requirements.

Where mandatory law provides additional protections, those protections remain applicable.

Marappliance™ Operating Timeframes

For clarity, our principal service standards are:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Return Period: 30 calendar days after delivery
Approved Refund Completion: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received