Terms Of Use

Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd. | Legal Representative: Liu Jing | Customer Support Email: service@marappliance.com
Business Address: Room JT11587, Building 2, No. 988 Jingtang Road, Jiading District, Shanghai

Terms of Use

Website Use Framework

These Terms of Use apply to access to and interaction with the Marappliance™ website.

They primarily concern website content, navigation, product pages, images, brand presentation, customer-facing digital features, and reasonable website behavior.

Order-specific operational conditions are described more fully in our Terms of Service and other customer policies.

Website Operator

The website is operated by:

Shanghai Miluke Network Technology Co., Ltd.

Marappliance™ is the brand used for the customer-facing store operated by that company.

Permitted Website Activities

Visitors may use the website for ordinary lawful purposes such as:

  • browsing products;

  • reviewing specifications;

  • reading product descriptions;

  • reviewing customer policies;

  • submitting legitimate orders;

  • accessing available order information;

  • and communicating with customer support.

Activities That Are Not Permitted

Visitors must not knowingly:

  • attempt unauthorized access to website systems;

  • distribute malicious code;

  • deliberately interfere with website operation;

  • manipulate website functions;

  • impersonate another person;

  • submit fabricated information;

  • abuse automated tools;

  • circumvent reasonable security controls;

  • or use the website for unlawful activity.

Website Content and Brand Materials

Unless stated otherwise, original materials created for Marappliance™, including original written content, layouts, brand presentation, graphics, and owned imagery, are owned by or lawfully used by Shanghai Miluke Network Technology Co., Ltd.

Website access does not automatically authorize commercial republication, deceptive copying, or unauthorized exploitation of such materials.

Marappliance™ Brand Identity

Third parties must not use the Marappliance™ name or associated brand materials in a way that falsely suggests:

  • authorization;

  • partnership;

  • sponsorship;

  • endorsement;

  • or affiliation.

Accuracy of Customer-Facing Information

We aim to keep important information reasonably current and understandable.

This includes:

  • legal company information;

  • contact information;

  • product descriptions;

  • transportation information;

  • return procedures;

  • refund timeframes;

  • and after-sales assistance information.

When inaccurate or outdated content is identified, it may be corrected.

Website Interface

Website controls and interactive elements are intended to function in a manner reasonably consistent with their presentation.

We do not intend to use false system messages, fabricated warnings, deceptive controls, or other interface elements designed to trick visitors into actions they did not reasonably intend.

Product Pages

Customers should review the individual product page before submitting an order.

Product information should be considered together with any available specifications, variations, compatibility guidance, dimensions, and included-component information.

External Services

The website may contain links to or integrations with external services used for legitimate operational purposes.

Independent external websites are governed by their own terms and privacy practices.

Website Security

We may implement reasonable safeguards intended to protect:

  • customer information;

  • store infrastructure;

  • website functionality;

  • and service availability.

Attempts to bypass these safeguards may result in access restrictions where appropriate.

Automated Access

Automated tools must not be used in a manner that:

  • creates unreasonable server load;

  • interferes with normal website operation;

  • circumvents technical controls;

  • or extracts protected material at an abusive scale.

Communications With Customer Support

Customers and visitors should provide information that is reasonably accurate to the best of their knowledge.

Users must not knowingly submit fabricated evidence, altered documents, malicious attachments, or intentionally false order information.

This requirement does not restrict legitimate customers from submitting complaints or requesting assistance.

Consistent Service Information

To maintain consistency throughout Marappliance™, the principal operational standards are:

Standard Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Eligible Return Window: 30 calendar days after delivery
Approved Refund Completion: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received

Where these subjects appear elsewhere on the website, they should remain materially consistent with these standards.

Website Maintenance

We may temporarily modify or restrict website functions where reasonably necessary for:

  • maintenance;

  • technical improvements;

  • security updates;

  • error correction;

  • or infrastructure changes.

Temporary interruptions do not change the obligations already associated with an existing order.

Changes to Website Content

Product collections, product descriptions, images, site layouts, and informational pages may be updated as the store develops.

Updates should not be used to intentionally conceal material conditions relevant to an order already submitted.

Relationship With Other Policies

These Terms of Use should be read together with the current:

  • About Us;

  • Contact Us;

  • FAQ;

  • Privacy Policy;

  • Return & Refund Policy;

  • Shipping Policy;

  • and Terms of Service.

Where several policies discuss the same customer-facing rule, Marappliance™ aims to keep the information materially consistent.

Updates to These Terms

These Terms may be revised where website functionality, operational processes, security requirements, or applicable legal requirements change.

The current version will remain available on the website.

Severability

If a particular provision cannot be enforced under applicable law, the remaining provisions may continue to operate to the extent permitted.

Mandatory Rights

Nothing in these Terms is intended to exclude or improperly limit rights that applicable law does not allow a business to remove.

Website Support

Questions concerning these Terms of Use or website access may be sent to:

service@marappliance.com

Marappliance™ is operated by Shanghai Miluke Network Technology Co., Ltd.